Welcome to the Ask.com Help Center

At Ask.com, our millions of users are our friends - that means it's our duty to provide the best answers possible. If you're having trouble finding answers, help is here. After all, isn't that what friends are for? Get started by choosing the Ask.com product above, or feel free to browse the most popular topics below.

Q&A Community Help

Have a question about our community guidelines and policies? Or simply trying to figure out the best way to get the most out of connecting with fellow Ask.com users in our growing Q&A community? We've got you covered.

Mobile App Help

Have a burning question while on the go? Ask.com's mobile apps for iOS and Android are the perfect way to get the answers you need, any time, any place. And we're here to make sure these apps are working, well, perfectly. Let's get started.

Ask Toolbar Help

Need help figuring out how to best use - or remove - our browser toolbar? Have no fear, help is just a click away.

Tip of the Week

If you recently installed a third-party software update and then discovered your browser's default homepage was changed to Ask.com, there's nothing that needs to be uninstalled or removed; rather, this is simply fixed by changing your default homepage or new tab setting back to whatever you'd like it to be via your browser settings. However, first make sure the Ask Toolbar isn't also installed. If you use Internet Explorer, check your Programs control panel; Mozilla Firefox users should uninstall the toolbar from Firefox Add-ons (in the Tools menu), and Chrome users should uninstall the toolbar from Chrome Extensions. This article explains further:

How do I remove the Ask.com Toolbar?

Once the toolbar is removed, you'll be able to change your default homepage. These articles explain how:

Ask.com is my default home page or search engine in Google Chrome. How do I change it?

Ask.com is my default home page or search engine in Firefox. How do I change it?

Ask.com is my default home page or search engine in Internet Explorer. How do I change it?

After making the change to your default homepage, you'll need to open a new browser window to see the change. Changing your homepage setting doesn't retroactively affect pages you already had open prior to making the change.

If I can help with anything else, please reply back and include the full address of the Ask homepage you're seeing.

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Topic Information
  • Topic #: 30015-116
  • Date Created: 11/19/2012
  • Last Modified Since: 7/24/2014
  • Viewed: 69419