Welcome to the Ask.com Help Center

At Ask.com, our millions of users are our friends - that means it's our duty to provide the best answers possible. If you're having trouble finding answers, help is here. After all, isn't that what friends are for? Get started by choosing the Ask.com product above, or feel free to browse the most popular topics below.

Q&A Community – A Message to Our Users

As you may have heard, Ask.com will no longer offer the Q&A Community feature or mobile app as of July 1, 2015. There’s no action required of you at this time, but if you have questions, please visit our detailed FAQ for more information on this change.

We hope you will continue to come to Ask.com when curiosity piques and you’re looking for an answer, and follow us along our journey of building out Ask as a premier publisher of the best Q&A content out there!

Take me back to the Q&A Community

Mobile App – A Message to Our Users

As you may have heard, Ask.com will no longer offer the Q&A Community feature or mobile app as of July 1, 2015. There’s no action required of you at this time, but if you have questions, please visit our detailed FAQ for more information on this change.

We hope you will continue to come to Ask.com when curiosity piques and you’re looking for an answer, and follow us along our journey of building out Ask as a premier publisher of the best Q&A content out there!

Take me back to the Q&A Community

Ask Toolbar Help

Need help figuring out how to best use - or remove - our browser toolbar? Have no fear, help is just a click away.

How do I remove Ask.com Toolbars or Search Apps from a web browser in Windows?

This can be done by uninstalling the app from the Add/Remove Programs control panel (in Windows XP and Vista) or from the Programs & Features control panel (Windows 7 and 8). The search app will be called either "Ask Toolbar" or "Search App by Ask." If you cannot find an entry in the Add/Remove Programs control panel, then you can try browser-specific instructions below.

Internet Explorer:

You can also find a list of installed add-ons by clicking on “Manage Add-ons” in Internet Explorer's Tools menu:

To change your default homepage or search provider in Internet Explorer, please refer to this article.

Google Chrome:

Chrome users can remove Ask toolbars and search apps quickly by going to Chrome Settings, clicking the Extensions tab, and then removing the Ask extensions by clicking the trash can icon next to the corresponding extension. In some cases, you may have multiple extensions installed so you may need to remove them separately.

After restarting, you may still see Ask as your default search engine or default home page. If so, please refer to this article to change those settings.

 

Mozilla Firefox:

Firefox users can remove Ask search apps by going to Firefox's Tools menu, selecting Add-ons, and clicking "Remove" next to the name of the Ask search app in the list of installed extensions, as shown here:


 

After restarting Firefox, you may still see Ask as your default search provider. If so, please refer to this article.

If the above steps don't work for some reason, users can remove the Ask toolbar or search app by downloading and running this removal utility:

http://apnmedia.ask.com/media/toolbar/utilities/ToolbarRemover.exe

After downloading the utility, please close all open browser windows. Then double-click the utility's icon to run the utility; after it completes, please restart your computer. Restarting the computer is necessary to complete the removal.

Note to Mac OS X users: This article has instructions specific to web browsers in OS X.

 
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Topic Information
  • Topic #: 30015-1
  • Date Created: 08/09/2012
  • Last Modified Since: 07/29/2015
  • Viewed: 3307542