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Q&A Community Help

Have a question about our community guidelines and policies? Or simply trying to figure out the best way to get the most out of connecting with fellow Ask.com users in our growing Q&A community? We've got you covered.

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Ask Toolbar Help

Need help figuring out how to best use - or remove - our browser toolbar? Have no fear, help is just a click away.

How do I remove the Ask.com Toolbar?

Google Chrome, Internet Explorer and Firefox users can remove the Ask toolbar by downloading this removal utility:

http://apnmedia.ask.com/media/toolbar/utilities/ToolbarRemover.exe

After downloading the utility, please close all open browser windows. Then run the utility; after it completes, please restart your computer. Restarting the computer is necessary to complete the removal.

Note to Chrome users: After restarting, you may see still see Ask as your default search provider in Chrome. If so, follow these steps:

  • Click on the three horizontal lines icon In the upper right-hand corner of Your Chrome browser.
  • In the menu that appears - under "Tools" - select "Extensions".
  • From here, click on "Setting" on the left side of the page.
  • Under "Show Home Button" in the "Appearance" section, click "Change"
  • Enter the URL you would like to use as your home page and then click "OK"

Note to Firefox users: After restarting, you may still see Ask as your default search provider in Firefox. If so, a manual reset of Firefox will resolve this; however, it will not remove your bookmarks. Follow these steps:

  • Close all Firefox windows.
  • While pressing the Shift key, click on the Firefox icon on your desktop or from your Start menu.
  • If done correctly the "Firefox Safe Mode" box will appear.
  • Within this box, check the boxes next to "Reset all user preferences to Firefox defaults" and "Restore default search engines".
  • Then, click on the now-highlighted 'Make Changes and Restart" button.

If you receive an error message announcing the need to close all browser windows, but all windows are already closed, please see this article.

If you need any additional assistance removing the toolbar, please contact Eric using the link below.

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Topic Information
  • Topic #: 30015-1
  • Date Created: 8/9/2012
  • Last Modified Since: 3/29/2013
  • Viewed: 29661