Welcome to the Ask.com Help Center

At Ask.com, our millions of users are our friends - that means it's our duty to provide the best answers possible. If you're having trouble finding answers, help is here. After all, isn't that what friends are for? Get started by choosing the Ask.com product above, or feel free to browse the most popular topics below.

Q&A Community Help

Have a question about our community guidelines and policies? Or simply trying to figure out the best way to get the most out of connecting with fellow Ask.com users in our growing Q&A community? We've got you covered.

Mobile App Help

Have a burning question while on the go? Ask.com's mobile apps for iOS and Android are the perfect way to get the answers you need, any time, any place. And we're here to make sure these apps are working, well, perfectly. Let's get started.

Ask Toolbar Help

Need help figuring out how to best use - or remove - our browser toolbar? Have no fear, help is just a click away.

How do I remove Ask.com Toolbars or Search Apps?

Before attempting to remove Ask search apps such as our toolbars, please make sure you actually have one of these search apps installed. If one is installed, it would appear across the top of your browser window, and it looks like one of these:

Standard Ask Toolbar:

Ask Toolbar for Google Chrome:

Ask Media Toolbar:

Ask Shopping Toolbar:

Ask drop-down Shopping Search App:

Ask Shopping new tab:

If one of these search apps is indeed what you're trying to remove, that can be done by uninstalling the app from the Add/Remove Programs control panel (in Windows XP and Vista) or from the Programs & Features control panel (Windows 7 and 8). 

Google Chrome users can remove Ask search apps quickly by going to Chrome Settings, clicking the Extensions tab, and then removing the Ask Toolbar extension by clicking the trash can icon next to the search app extension.

Mozilla Firefox users can remove Ask search apps by going to Firefox's Tools menu, selecting "Add-ons," and clicking "Uninstall" next to the name of the Ask search app in the list of installed extensions.

If the above steps don't work for some reason, all toolbar users can remove the Ask Toolbar by downloading and running this removal utility:

http://apnmedia.ask.com/media/toolbar/utilities/ApnRemover.exe

After downloading the utility, please close all open browser windows. Then run the utility; after it completes, please restart your computer. Restarting the computer is necessary to complete the removal.

Note to Chrome users: After restarting, you may still see Ask as your default search engine or default home page. If so, please refer to this article to change those settings:

Note to Firefox users: After restarting, you may still see Ask as your default search provider in Firefox. If so, please refer to this article.

Note to Internet Explorer users: After restarting, you may still see Ask as your default search engine or default home page. If so, please refer to this article to change those settings:

If you have removed the Ask toolbar but cannot change your default homepage, please refer to this article.

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Topic Information
  • Topic #: 30015-1
  • Date Created: 8/9/2012
  • Last Modified Since: 9/11/2014
  • Viewed: 1477971